The Ministry of Industry and Information Technology recently announced the quality of telecommunications services in the first quarter of this year, and mentioned that it is necessary to guide basic telecommunications companies and Internet companies to jointly provide "secondary number renewal" services, which can unbind historical Internet accounts with one click. It has currently covered more than 200 mainstream Internet applications.

Mobile "secondary number" hides risks

or exposes personal information

What is "secondary number release"? Why should we focus on the one-click unbinding of "secondary account release"?

It is understood that after the mobile phone number is cancelled or deactivated, after about 3 months of "freeze", it will be re-entered by the operator for new users. This kind of "secondary number release" is a common practice to revitalize limited idle number resources, but it may expose the user's personal information to risks.

New users who use "secondary numbers" have found that through mobile phone verification code, they can easily log in to the former owner's application account; and people often receive express information from strangers, consumption records from shopping platforms, etc.

Timely unbind the original mobile phone number Internet application

Protect personal information

Why do you need to use a "secondary number" of mobile phones? What should I pay attention to when using "secondary number"?

It is understood that "secondary number" means that after an old user disables or abandons his mobile phone number, the number will be reclaimed by the operator and will be vacant for a period of time and put on the market again for new users to choose. "Secondary Number" is a necessary means to effectively activate idle communication resources and is also an internationally common method.

Meng Ran, Deputy Director of the Business and Network Research Department of the Institute of Technology and Standards of China Academy of Information and Communications Technology: Mobile phone number resources are limited. In order to promote resource recycling, according to my country's "Telecom Service Standards", telecom operators can re-activate the mobile phone number after 90 days of cancellation of mobile phone number. This part of the re-activated numbers is also called "secondary numbers".

Experts pointed out that almost all Internet services currently require identity authentication through mobile phone numbers, and mobile phone numbers have become one of the main identifiers for Internet applications to identify users. However, when the mobile phone number is re-issued, if the original owner does not promptly unbind it with various applications and services, the new owner may log in to the original owner's account through SMS verification codes, causing risks such as personal information leakage and infringement of rights.

Standard the use of "secondary numbers"

Prevent user rights and interests

It is understood that the Ministry of Industry and Information Technology has issued relevant regulations to prevent the use of Internet applications and the damage to users' legitimate rights and interests that may be caused by "secondary numbers" and other situations.

Meng Ran, Deputy Director of the Business and Network Research Department of the Institute of Technology and Standards of China Academy of Information and Communications: According to the requirements of the Ministry of Industry and Information Technology, when users open accounts, transfer accounts, cancel their mobile phone numbers, and use mobile phone numbers to register and bind Internet application accounts, they should remind users to actively manage the binding relationship between mobile phone numbers and Internet applications.

On the other hand, Internet companies should provide a variety of registration and login methods to prevent the risks of using only mobile phone numbers as user IDs, and support users of canceled numbers to log in to use Internet services through other methods to ensure that the current user cannot log in to the account service of users who have canceled numbers.

Meng Ran said that the Ministry of Industry and Information Technology requires relevant enterprises to standardize Internet applications and mobile phone number association management from six aspects: standardizing the full process notification and reminder, establishing an information sharing mechanism, optimizing registration and login management, improving new network number identification, smoothing complaint resolution channels, and promoting industry collaboration, and the system solves the problems of "secondary number" users being unable to register and use Internet applications or log in to the previous user's Internet account.

Collaborate across industries

Prevent the risk of "deregistering mobile phone number"

In order to solve the risks of "deregistering mobile phone number", the Ministry of Industry and Information Technology requires telecom operators and Internet companies to strengthen cross-enterprise cooperation investigations in response to the use and service issues of the "secondary number" reported by users to protect the legitimate rights and interests of users.

At present, the Ministry of Industry and Information Technology organized the China Institute of Information and Communications, telecom operators, and Internet companies to build a technical service platform and establish a cross-industry collaboration mechanism. Users can quickly unbind the Internet application bound before opening an account through the official telecom operator's app to use the "secondary number" renewal service. At present, this service has covered more than 200 commonly used Internet applications, and is promoting more commonly used Internet applications to access them.

Liu Xiaochuan, Deputy Manager of the Coordinated Development Department of China Mobile Marketing Department: Search for "Second Number Renewal" and enter the service processing page, check the Internet application that needs to be unbined, and after identity information verification, you can initiate an unbinding request. Generally, within 5 days, the Internet company will complete the processing and return the processing results to the customer. At the same time, during the number cancellation and transfer process, we will also actively remind customers to unbind Internet applications.

"Secondary number renewal" not only effectively protects user privacy, rights and property security. On the other hand, user complaints and service disputes have been reduced, and the user service satisfaction and trust of related companies have been greatly improved.

Niu Jilei, the head of account security of an e-commerce group: It is of great significance to both users and Internet companies. Since we connected to the "Second Number Renewal" service, we have identified and processed nearly 10 million recycled and reactivated number binding accounts.