Who cares for patients in the "unaccompanied ward", how to charge, and is it worth it? The answers are all here!

Many people have had this experience, that is, "one person is hospitalized and the whole family is busy", which is a dilemma faced by many patients and families. In recent years, an emerging "unaccompanied ward" is being piloted in various places. The so-called "unaccompanied ward" does not mean that there is no one to accompany the patient, but the patient no longer needs additional nursing staff for his family. Instead, the hospital arranges professionally trained nursing staff to accompany him, so that there is no family to accompany him or "accompanied but not to protect him".

"One person is hospitalized, no longer the whole family is busy"

How to achieve it?

Five questions

Learn about the patients in the "unaccompanied ward"

Q1

Who will take care of the patients in the "unaccompanied ward"?

The professional nurses of the accompanying company have been trained by the hospital and have been certified to work

Zhejiang has been promoting the pilot of "unaccompanied wards" in Hangzhou, Ningbo, Jiaxing, Huzhou and other places since last year. At Changxing County People's Hospital, a patient suffered a leg injury in a car accident and has been admitted to the "unaccompanied ward" for more than 20 days. Pei Yin'e, the nurse who cared for her, came from a local escort company. Before she started working, she obtained a nurse certificate through training from the hospital's nursing department.

Pei Yin'e, a nurse at the unaccompanied ward of Changxing County People's Hospital: When we take care of patients, we must first know the condition, because you turn over the patient, you must know where the injury is, and be careful when turning over.

Patient family member Zhu Luqi: We do not have enough staff because we have children at home. The nurse is very enthusiastic, and I am very relieved to her. She usually takes care of my mother very thoughtfully.

The hospital supervises and assesses the quality of caregivers’ service and charging standards

The former nursing staff was hired by the patient’s family. Most nursing staff had not received professional training, had uneven service levels, and there was no clear standard for charging. The nurses in the "unaccompanied ward" can only take up their posts after passing the hospital training. They are a member of the medical team. From daily life to condition monitoring, they provide comprehensive care for patients, which can better protect patients' health. The hospital will also supervise and assess their service quality, and charge "clearly price".

Wang Fang, director of the Nursing Department of Changxing County People's Hospital: It was because of some retail investors in the past, so the price was not standardized. Now it is more reasonable and standardized. All charges are clearly marked and announced by the accompanying company, and our medical staff supervises it.

Q2

How can the "unaccompanied ward" reassure the patient's family?

To reassure the family, the care of patients must first have professional skills and more responsible. This puts higher requirements on the training and management of practitioners. In the Changxing model in Zhejiang, nursing staff are employees of third-party escort companies that have passed the hospital training. This kind of "unaccompanied ward" that cooperates with third-party companies, dispatches nursing staff teams by third parties and manages by third parties. In addition, there are other management models, such as Chengdu Eighth People's Hospital in Sichuan Province. They are managed and trained by the hospital themselves. At present, this nursing staff has grown to more than 520 people.

Direct management of the hospital: Standardize the nursing staff and improve the quality of care.

Nurser Wu Wenzhen has worked in the "unaccompanied ward" of the Eighth People's Hospital of Chengdu for 5 years. As a specialist nurse in the Department of Neurology, she has been rated as an outstanding nursing staff by the hospital many times. The elderly Peng Chuliang, who is accompanying her, is 88 years old this year. She suffers from Alzheimer's disease and severe malnutrition. Due to swallowing dysfunction, she has repeated lung infections and other diseases. Wu Wenzhen takes the elderly to do finger exercises every day to help maintain hand functions; and helps the elderly to retrieve their memories through some old objects.

The patient's family member Luo Wujun: The nursing care is very caring and meticulous, and it is better than our family. Now the elderly have various underlying diseases have been controlled and their weight has gradually returned to its usual normal level.